Job Description
Zenvia is looking for a Customer Success Analyst to integrate into their team and drive the experience of their clients at a more strategic level. The role involves ensuring clients have a positive experience, understanding their needs, analyzing data and feedback, acting as a link between clients and internal teams. The analyst will develop relationships of trust with clients, manage complaints with empathy, and collaborate with sales teams to support the generation of valuable insights. The position is fully remote with flexible hours. Zenvia offers benefits like health and dental plans, life insurance, TotalPass, childcare assistance, and home office assistance.
About ZENVIA
Zenvia's mission is to transform communication between companies and people with engaged, proactive professionals focused on delivering real value to the customer.