Provide first-line support on NetSuite and associated Systems using Jira Ticketing tool. Troubleshoot and escalate to 2nd Line support and NetSuite Oracle where necessary. Build and maintain Reports and Saved Searches, Dashboards and Analytics. Provide first line support on all Financial support topics. Support other NetSuite teams with deployment projects, enhancements and developments. Support and collaborate with other IT teams and keep NetSuite updated. Produce accurate and high-quality documentation. Learn and support all customisations to keep current with knowledge ensuring best use of functionality.