Director, Outbound Product Management - Telecom and Media

The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio, collaborating closely with multiple cross-functional teams. ServiceNow is looking for a Director of Outbound Product Manager to own customer adoption initiatives for our Telcom and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. You’ll have the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help ServiceNow drive meaningful innovation while ensuring ServiceNow continues to be an innovator in AI-powered workflow transformation.