Voucher Processing & Redemption Specialist

The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include the efficient processing and management of numerous vouchers, ensuring data accuracy across multiple sources & systems, and complying with state agency and company policies. VPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies. Key responsibilities include: thoroughly reviewing voucher applications, accurately entering application data into Voucher Processing systems, providing clear and timely written communication with external stakeholders, professionally addressing inquiries from applicants and stakeholders, understanding and interpreting voucher dashboards and reports, identifying opportunities for process improvements, and working closely with the Voucher Processing team to ensure program success.