Account Manager

The Account Manager will work cooperatively with outside sales and other members of the customer care team to grow existing customers, prospect new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. Make high volume of outbound calls and develop relationships with existing and potential customers through professional phone contact. Generate new and repeat sales by providing product and technical information in a timely manner. Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications. Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles Accurately process customer transactions such as orders, quotes or returns Provide accurate information regarding availability of in-stock items Obtain accurate information from manufacturing relating to shipment dates and expected date of delivery Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Monitor scheduled shipment dates to ensure timely delivery and expedite as needed Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint Fill requests for catalogs, information or samples Remain current on consumer preferences, changes in product developments by attending sales meetings, vendor training and trade shows, or reading trade journals Setup and maintain customer files Identify trends in customer satisfaction or dissatisfaction Manage time effectively, meet personal goals and work effectively with other members of the distribution team. Follow company policies and procedures. Present a professional image at all times. Perform other duties as assigned.