Job Description
The IT Support Analyst will provide front-line primary software support to end users on various technical and transactional issues. They will be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Must be able to diagnose, evaluate and resolve complex problem situations, and when appropriate, escalate or route them to appropriate staff members or external support services.
Additional responsibilities include performing root cause analysis, developing checklists for typical problems and recommend procedures and controls for problem prevention, performing user administration duties and maintaining software reported trouble tickets. This position does require independent work, sharing of information and assisting others with work related items. The ideal candidate will have five or more years of hands-on experience working in an end-user software support role or computer operations environment, preferably with Epicor Bistrack & Lumbertrack.
About Nagarro
Nagarro is a Digital Product Engineering company that is scaling in a big way and build products, services, and experiences that inspire, excite, and delight.