Senior Business Travel Consultant

The Senior Business Travel Consultant will provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. The role involves arranging European and domestic travel, including flights, car rentals, and hotels. It requires working independently, using initiative to handle client inquiries and provide solutions without supervision. Communication with clients is via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.

The consultant will proactively maintain and develop client relationships, offering support throughout the entire travel process and providing suitable travel options to meet client requirements. Ensuring all service level agreements are met and actively maintaining the Galileo GDS queues is key. The role also involves mentoring and supporting junior team members, assisting with their queries and quality-checking their work as needed, and supporting the Team Leader and collaborating with colleagues to maintain a high level of service.