Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts. Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled. Responsibilities include service delivery/operational, customer/relationship, and financial management. The role requires extensive knowledge of managing Threat Detection and Exposure Management operations, experience with extended detection and response (XDR) solutions, and superior influence and negotiation skills. The candidate must be customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed, and able to multi-task and find innovative solutions to problems.