Implementation Manager

Although we’re proud of our history, we’re just as excited about the future; we want to create a world-class culture and company that attracts, develops, engages, and retains best-in-class talent! In this position, you will be a subject matter expert for the Canto product. This involves helping to teach, implement, and support our customers on this product. This position requires a high level of client interaction via calls and online meetings, responding to emails promptly. Lead and participate in client meetings as you educate, train, and advise customers on how to implement the Canto product successfully. Frequent client calls are a regular part of this responsibility. Provide go-live support, knowledge transfer, and documentation as necessary. Ensure that the software solution is implemented quickly and successfully within the client's timeline, laying the groundwork for long-term customer success. Project manage your customers and internal partners to keep the implementations on track and successful. Conduct project hand-off to the Canto Account Management team. Regularly meet with team members and the client to deliver status updates, resolve project issues, and design solutions.