Pediatric Medical Receptionist/Dispatcher

Work as part of the multidisciplinary Acute Care team to ensure our Mobile Integrated Care team is properly dispatched and assist our clinicians in successfully caring for our patients. Serve as a scheduler for the Acute Care Team. Dispatch our team of in-house Pediatric Home Care Specialists and partner Mobile Integrated Healthcare resources. Ensure the Home Care Specialist safety by monitoring their location through Axle. Set up Home Care Specialist and provider chats for in home visits. Facilitate communication through the Teams platform between the healthcare clinicians. Check eligibility through the appropriate health plan portal along with verifying insurance in Athena. Collaborate with intake and triage clinician to answer inbound phone calls, text messages, and requests that arrive through our proprietary application, CareHub, NotifyMD, & OnPage, as needed. Connect patients to the appropriate care team and assist care teams in administrative tasks for our patients.