Customer Success Manager

Mozilla is seeking a proven, self-motivated, creative and resourceful individual to join as a Customer Success Manager on our global advertising sales team. The ad product portfolio spans across Firefox and Mozilla Developer Network. The ideal candidate is a strategic solution-driver who puts our customers at the core of everything we do. In this role, you will lead key client relationships, leverage analytical skills, and develop product expertise to become a trusted consultant in media planning, strategy, and measurement to our key accounts. You will act as a product & insights expert to identify and implement solutions that drive measurable business results for our partners, build and manage relationships with key clients and agency partners. Develop narratives and recommendations from custom analyses, build presentations, and present findings to business stakeholders. You will also manage account operations (e.g. troubleshooting issues, account set up, etc.) and collaborate across internal cross-functional teams to project manage complex workstreams. You will create QBRs to share insights, demonstrate ROI, and align on next-phase goals. Furthermore, you will monitor at-risk accounts and proactively present solutions to reduce churn and drive IO renewals.