Senior Support Engineer

As a Senior Support Engineer at Clutch, you’ll play a key role in ensuring our clients’ success while also shaping how the Support team scales with the company’s rapid growth. You’ll not only handle technical tasks, troubleshoot issues, and manage incident communications, but also design and improve support processes, ensuring they are robust, efficient, and scalable. In this role, you’ll be a go-to person for operational decision-making—guiding the team, helping peers troubleshoot complex issues, making configuration and workflow changes, pulling reports, and keeping communication with partners clear and professional. You’ll work daily with support tools, logs, scripts, and data reports, while diving deep into technical troubleshooting and incident management. Just as importantly, you’ll drive process improvements and small-scale projects that help the Support team work smarter and scale effectively as the business grows. This role also includes participating in a rotating on-call schedule for incident communications and deploys. This position is ideal for someone with strong technical and project management skills, excellent communication abilities, and a problem-solving mindset—a hands-on engineer who enjoys being a technical reference point while also building the processes that take a support team to the next level.