Messaging Strategy & Operations Analyst, Deliverability

The Deliverability Team at Attentive is responsible for building the tools and processes that ensure our text messages reliably reach end-users and our customers receive the maximum ROI from their SMS marketing program. This includes handling day-to-day issues, managing 3rd party relationships with our messaging partners, and working cross functionally with Customer Success, Product, and Engineering to build tools and processes that improve message deliverability. You will ensure messages reliably reach end users by managing and creating bespoke alerts and monitors that proactively catch downstream message deliverability issues. You will also identify, investigate, and resolve message deliverability issues with partners and internal teams by using internal data and partner-provided tools. You will build reports using Looker and Datadog  that clearly depict overall trends in message deliverability and be able to present those findings to leadership on a regular cadence. You will communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections. You will also work directly with Engineering and Product teams on building tools that enable best-in-class message deliverability by creating requirements and clearly communicating problem areas. Finally, you will partner with Sales, Customer Success, and Marketing teams to create content that educates customers on industry best practices and how to maximize message deliverability for our customers.