Serve as the internal subject-matter expert for sportsbook mechanics, including odds formats, settlement logic, rulesets, market types, and exception handling.
Draft, maintain, and refine sportsbook support policies, bet settlement SOPs, escalation paths, and help center documentation.
Manage complex or sensitive customer cases related to bet results, market disputes, voids, partial payouts, or trading adjustments.
Built or operated a blockchain or crypto-based sportsbook.
Hands-on experience with on-chain or hybrid (on-chain / off-chain) betting architecture.
A platform that reached live users, beta, or production readiness.
OleOle is building a social network and messaging platform for football/soccer, aiming to be a sports-first super app. Their revenue model is gambling focused on in-match play, using a blockchain strategy similar to Stake.com.
Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.
Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.
Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.
Magic Eden is breaking down barriers to make Web3 intuitive and accessible, operating both the #1 Bitcoin dApp and the #1 NFT marketplace. Backed by top-tier investors, they're building a future where trading is seamless and digital ownership is universal, with a global team of passionate and talented people.
Own the entire affiliate program lifecycle and establish management and optimization processes.
Identify and integrate a broad spectrum of partners, including sports publications and display networks.
Collaborate with specialist external agencies to execute partnership strategy and meet compliance standards.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016 and serving more than 150 million customers. They are built on a foundation of security, privacy, and compliance and is committed to accelerating the adoption of cryptocurrency.
Interpret, operationalize, and maintain technical compliance requirements across all RSI jurisdictions.
Manage the training and development of Technical Compliance Analysts and Technical Compliance Coordinators.
Support all internal departmental needs for technical compliance guidance on issues, new features, changes, etc.
Rush Street Interactive is a market leader in online casino and sports betting. They are building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences.
Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
Analyze data to pinpoint patterns for emerging merchant and fraud trends, reporting findings and recommendations to leadership.
Serve as a subject matter expert for the Banking Operations team, provide guidance on complex cases, monitor industry and regulatory rules updates, and maintain up-to-date Standard Operating Procedures (SOPs).
Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term.