Senior Product Designer (AI Experiences)

What you will do:

• Discovery initiatives: Apply systems thinking, orchestration modelling, behavioural logic definition, conversational evaluation, and multi-agent flow exploration.
• Experience design ownership: Own experience definition from concept through validation, using the right fidelity and tools for each stage.
• Agent behaviour and orchestration: Create behaviour guides, guardrails, and routing rules across agents and channels.

Conversational systems:

• Conversational systems: Design dialogue patterns, error recovery, fallback and escalation, multi-turn flows, and reusable prompt or policy templates.
• Evaluation and learning loop: Analyze conversation logs, sentiment, behavioural data, and outcomes to continuously iterate.
• Cross-channel experience: Design experiences that extend across Microsoft Teams, Slack, SMS, WhatsApp, and partner ecosystems.