Bi-Lingual Customer Service Representative

As the Bi-Lingual Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. After over 200 hours of paid virtual training in Moen products you will provide world-class customer service to our consumers. Prior to the completion of training, to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories. Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution. Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product. Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen. Maintains professional composure during interactions. Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures. Records consumer demographics, product information, and troubleshooting efforts as required. Performs other duties and/or special assignments as needed.