Strategic Client Success Partner

The Strategic Client Success Partner is responsible for developing and managing relationships with clients, consultants, brokers, and partners aligning initiatives with client needs and objectives. Serve as the primary point of contact for clients regarding program performance, outcomes, and strategic recommendations, fostering strong client relationships and trust. The partner will stay informed on industry trends, regulatory changes, and best practices in program management, incorporating relevant insights into program design and implementation, and provide ongoing support, including interpreting plan design, resolving inquiries, and addressing benefit and enrollment issues. They will also meet with clients to discuss trends, review relevant data, and offer recommendations with supporting rationale for strategies and monitor key performance indicators and facilitate timely interventions. The ideal candidate will partner with client team members and internal support teams to deliver best-in-class client service.