Fraud Operations Team Lead

We are seeking a Fraud Operations Team Lead to join our Fraud Prevention team. The successful candidate will lead a team responsible for detecting and reporting issues, driving corrective actions, and ensuring accurate technical merchant support on fraud-related requirements. Leading Fraud Operations across APAC and EMEA, managing analyst hubs and diverse work cells. Coordinating closely with the LATAM FraudOps team to ensure global alignment. Analyzing complex data, solving challenging problems, and making informed decisions with limited information. Overseeing alert monitoring, fraud pattern detection, and process/platform optimization. Driving AI-based automation initiatives to enhance efficiency and scalability. Tracking and reporting fraud-related statistics and metrics. Maintaining and reviewing fraud incident reports and related analyses. Ensuring all chargeback processes comply with regulatory standards, fostering strong merchant and partner relationships. Reporting on fraudulent vs. service-related chargebacks, actions taken, and results achieved. Collaborating with payment processors and external stakeholders. Compiling and presenting data from multiple databases to produce actionable metrics and reports.