Senior Customer Success Manager - MM/Ent - EMEA

Responsibilities:

• Develop a deep understanding of customer business and technical objectives to build strategic joint success plans with measurable KPIs and own client retention and expansion.
• Identify upselling and cross-selling opportunities, manage product promotion campaigns, and introduce new features to grow clients into long-term partners.

Requirements:

• Proven track record as a Senior/Enterprise CSM autonomously managing complex large clients (50+ employees) and building relationships with senior customer executives.
• Strong communication and presentation skills, functional knowledge of Remote's platform, and experience mentoring team members in a global or startup environment.

Practical Details:

• You'll report to the Manager, Customer Success, with a location in EMEA and a start date as soon as possible.
• The application process includes an async exercise, interviews with the recruiter, future manager, team members, and an executive bar raiser interview.