Role Responsibilities:
- Handle all day-to-day queries with resolution for in-scope verticals including HR, IT, Finance, and benefits, requiring availability to work Wednesday through Sunday.
- Assist with payroll preparation by providing data on absences and leaves, and carry out audits to ensure accurate and timely payments for professionals.
Key Requirements:
- 8+ years of experience with 4-6 years in Global Shared Services across APAC, EMEA, and US regions, and at least 2 years in Global HR Shared Service with an IT Helpdesk focus.
- Proficiency in written and verbal English, with additional language skills advantageous, and experience in tools like Peoplesoft, Workday, or Zendesk.
- Ability to work in dynamic shifts, including potential weekend support, and meet SLAs and KPIs while thriving in an international team environment.
Work Environment:
- This is a remote-first position with a shift schedule from 10:00 pm IST to 7:00 am IST, Wednesday to Sunday, in a diverse and inclusive culture that values equity and opportunity.
- The role involves coordinating with internal centers of excellence and external stakeholders to support company-wide initiatives and continuous process improvement.
G-P
G-P provides a SaaS-based Global Employment Platform enabling clients to expand into over 180 countries without establishing local entities. The company operates with a diverse, remote-first team culture that emphasizes flexibility, innovation, and valuing every contribution to positively impact global work opportunities.