Microsoft 365 Cloud Migrations Support Engineer Contract

Provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions. You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues. Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business. Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls. The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.