Manager, Account Management - Government/Enterprise

Own post-sales success and account management for all non-state government customers. Drive expansion through renewals and upsell—delivering $500K+ in net new ARR over the next 12 months. Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support. Build and operationalize a new customer success motion tailored for education customers. Partner with Sales, Enablement, and Product to deliver a seamless, scalable experience. Hire, develop, and coach a high-performing team to drive measurable results. Analyze account data and workflows to uncover areas for optimization and risk, using self-generated reports to surface actionable insights.Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits.