Job Description
As the Operations Manager at Kokua Education, you will play a crucial role in overseeing and optimizing our day-to-day operations. Your focus will be on ensuring efficient processes, maintaining high-quality standards, and driving operational excellence across all aspects of the organization. You will collaborate closely with various teams, including Marketing, Talent, Finance, and Human Resources, to streamline operations and deliver exceptional services to our clients.
You are directly responsible for the team in charge of placing the right teachers in the right classrooms and ensuring 100% of classrooms and students have a strong teacher for the day. You will utilize Salesforce and Frontline Absence Management to monitor assignments and fill rates. You will use creativity, innovation, and people management skills to maximize Guest Teacher turnout.
You will be the main liaison between schools, Guest Teachers, and Kokua. Following company's customer service standards, you will communicate professionally and warmly with teachers and schools, while keeping calm under pressure and build relationships with Guest Teachers to promote tenure and assignment fulfillment.
You feel comfortable using data to think strategically about how daily tasks and planning connect to high fill rates and Guest Teacher utilization. You do not settle for the status quo and when faced with a challenge, you think creatively to find a better way and ensure alignment across teams and functions by organizational success.
About Kokua Education
Kokua solves the problem of teacher absences by bringing together a growing network of guest teachers dedicated to leveraging time with students, particularly in under-resourced schools.