Customer Success Manager, EHR

As a Customer Success Manager, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings. Your focus will be on optimizing practice workflows, ensuring smooth adoption and ongoing use of our EHR and RCM services, and ultimately enabling clinicians to focus on patient care and grow their business without operational distractions. This individual contributor role requires exceptional communication and relationship management skills with a strong understanding of practice operations.

Responsibilities include serving as a trusted operational advisor for clinical practices, assisting with optimizing workflows, proactively identifying and troubleshooting practice operational challenges, collaborating cross-functionally with various teams, delivering tailored training sessions, managing client relationships, and gathering customer feedback.