Job Description
The Account Management team owns the success and growth of Instabase's most mature enterprise customers. The Enterprise Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers. As an Enterprise Account Manager, you will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase.
You will be responsible for owning and building account strategy in partnership with your SE (Sales Engineer) for a given set of accounts in pursuit of driving growth and consumption. Meet and exceed your Net Retention Rate (NRR) and Growth targets. Identify and build key relationships with multiple Key stakeholders across the customer’s organisation. Act as a Problem Solver in partnership and collaboration with internal stakeholders like CS to support and enable customers’ business outcomes. Own the account holistically across SAAS lifecycle of ARE (Adopt, Renew, Expand) through Quarterly Business Reviews and Tech Knowledge Sessions. Be a forever learner and stay informed on industry trends, competitors, and client-specific developments.
About Instabase
At Instabase, they're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve unstructured data problems.