Senior Technical Account Manager

After key CXone customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within CXone. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success. Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary. Occasional travel (up to 25%) is required. As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests. Exemplify an effective and productive relationship with assigned accounts and ensure that CXone's solutions meet their needs. Contribute high-value knowledgebase content that enables the success of employees across CXone, partners, and enterprise-level customers operating in complex and large contact center environments.