Remote Support Services Specialist

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Assist customers with booking, modifying, or canceling reservations and provide accurate information on bike rentals and policies.
• Troubleshoot and resolve customer issues while maintaining a positive experience and collaborating with internal teams.

Qualifications:

• Previous experience in customer service or a related role with strong written and verbal communication skills.
• Comfortable using customer support tools, CRM systems, and online platforms in a remote environment.
• Ability to multitask and manage time effectively with a problem-solving mindset and attention to detail.

Compensation & Benefits:

• Competitive hourly pay or salary based on experience with a flexible remote work environment.
• Paid time off and holiday pay for eligible employees and opportunities for growth and advancement.
• Employee discounts on tours and rentals with a flexible work schedule including weekends and holidays as needed.