Manager, Product Support Leads

The Manager, Product Support Leads role provides overall leadership to the Product Support Leads, providing coaching and mentoring, and ensuring that operational improvements are measurable and focused on the most impactful outcomes for our customers and internal teams. Product Support Leads are essential in weaving together the threads of customer feedback, operational efficiency, and product excellence. This role requires a natural curiosity to keep growing and learning, a desire to build trusting relationships across the organization, and demonstrates a metrics-driven approach to problem solving. The role requires experience in a Customer Support environment with demonstrated experience with problem management, data analytics, cross-team collaboration, and process improvement.