Job Description
As a Technical Support Analyst, you’ll play a key role in empowering our high-value customers to maximize their investment in Anaplan’s platform. You’ll act as a trusted technical advisor, providing proactive, high-touch support and ensuring exceptional customer experiences. This is a dynamic and collaborative role within a growing global team that thrives on innovation, problem-solving, and continuous improvement.
Own and manage technical support cases for Premium customers, ensuring timely, high-quality resolution. Deliver exceptional client support, resolving technical and functional issues promptly. Anticipate and prevent potential issues to reduce downtime and enhance customer satisfaction. Deliver proactive guidance that helps customers get the most from Anaplan’s platform.
Stay current with the latest Anaplan features and complete Model Building Levels 1 & 2 annually. Share knowledge and document best practices via Confluence and ServiceNow to strengthen team learning. Mentor and coach other support team members; assist L1/L2 support teams as needed. Partner closely with Customer Success and Product teams to deliver a seamless customer journey.
About Anaplan
Anaplan optimizes business decision-making through their leading AI-infused scenario planning and analysis platform so their customers can outpace the competition.