Job Description
This Technical Support Engineering role exists to deliver an exceptional and human-centered customer experience to developers utilizing the Twilio platform. You will function as the voice of Twilio in this customer facing role, and operate as a subject matter expert supporting Twilio’s APIs, SDKs, and programmable cloud products.
Leveraging your experience with troubleshooting and resolving Quality of Service (QoS) issues. Collaborate with your team to reproduce reported issues and promptly provide solutions back to the customer. Review internal knowledge to stay current on industry shifts and standards. Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
This position may require working an irregular shift, including the weekend and holidays (Shifts are subject to change based on evolving team and customer needs).
About Twilio
At Twilio, they’re shaping the future of communications, all from the comfort of their homes, delivering innovative solutions to hundreds of thousands of businesses.