Clinical Coordinator, Flex Remote

Member & Customer Service Support:

• Serves as a primary point of contact for members, caregivers, and providers, ensuring professional and culturally sensitive interactions.
• Explains scheduling processes and expectations, reinforcing trust and engagement.

Scheduling & Care Coordination:

• Coordinates and schedules nurse case management activities.
• Supports nurse case managers and navigators by managing appointment logistics and coordination.
• Tracks appointment completion and escalates delays as appropriate.

Clinical Workflow & Documentation Support:

• Supports accurate and timely documentation by entering data into designated systems.
• Uses technology to document scheduling actions and communicate updates.

Interdisciplinary Team Support:

• Works closely with Care Teams as part of an interdisciplinary care team model.
• Participates in team meetings and care coordination discussions.