Job Description
As Sales Support Analyst Jr you will make an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes, ensuring a positive customer experience and use data-driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.
Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible; including assisting with PO tracking and management, processing of orders, billing and coordinating with cross functional team members on product delivery as applicable to ensure a stellar customer experience (includes Product, Finance, and Delivery). Help drive the development, automation, governance, measurement and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error Drive compliance with company policies, business rules and revenue recognition principles Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner Proactively identify opportunities to improve the sales process, resolve inconsistencies and give insightful feedback to cross functional stakeholders to improve efficiency across the sales cycle Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering and delivery to guide sellers on best practices and ensure adherence Manage CRM MSD: Create opportunities, move dates, Pocr, generate internal tickets.
About NIQ
NIQ is the worldβs leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior.