ServiceNow Support Administrator

The ServiceNow Support Administrator owns the day-to-day health, configuration, and continuous improvement of our ServiceNow platform (currently ITSM, CSM, and HRSD). Acting as both technical steward and partner guiding future development of our modules. This role is responsible for keeping the platform performant, secure, and aligned to best practices. They would champion, and contribute to, our roadmap that scales workflow automation and digital-service excellence across the enterprise. Administers and maintains the ServiceNow platform, monitoring all instances performance, logs, integrations, and licensing; execute patches and upgrades. Owns platform configuration, implementation, and ongoing maintenance—role-based access, business rules, Flow Designer workflows, ACLs, notifications, integrations, scripts, and automation. Serves as the subject-matter expert for both out-of-the-box and custom ServiceNow applications, guiding business stakeholders on best-practice solution design.