Job Description
Lead the design and implementation of high-impact solutions that enhance our global Customer Care operations. In this pivotal role, you'll bring to life features that drive faster resolutions, smarter automation, and personalized support experiences for customers around the world. What You’ll Be Doing: Architect and deploy Salesforce Service Cloud solutions that boost efficiency and agent productivity. Lead the implementation of Omni-Channel Routing to ensure the right agent is matched with the right case at the right time. Roll out and optimize AI-powered chatbots that deliver instant responses and ensure seamless handoffs when needed. Launch a robust, user-friendly Help Center to empower customers to self-serve with ease. Drive adoption of Salesforce Einstein AI features to streamline case management, surface actionable insights, and enhance agent performance. Collaborate cross-functionally with Support, Product, and Engineering teams to deliver scalable impact across the organization.
About StaffRight
StaffRight is the premier outsourced staffing agency helping businesses grow worldwide.