Staff Inbound Product Manager

Product Strategy:

• Define and drive the vision and strategy for Talent Development employee experiences on the ServiceNow platform.
• Translate customer insights and business needs into a clear product roadmap with measurable success metrics.
• Conduct competitive analyses to inform product direction and differentiation.

Collaboration and Execution:

• Partner with researchers, designers, and stakeholders to ideate, test, and validate product solutions.
• Collaborate with engineering on release planning, execution, and risk management.
• Align priorities and expectations across business units and internal stakeholders.

Customer Focus:

• Develop a deep understanding of customers by creating personas, mapping use cases, and identifying key challenges.
• Experience turning customer insights into actionable strategies and successful releases.
• Partner with the Now-on-Now team to drive internal adoption and ensure alignment with best practices.