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About the Role:
- You'll be SigNoz's first dedicated post-sales technical partner.
- You'll own adoption, expansion, and retention for named accounts.
- You'll build the CS playbook that the next hires will follow.
What you'll do:
- Run technical onboarding to get customers to production-grade instrumentation fast.
- Identify expansion to new teams, new product pillars, and deeper instrumentation across services.
- Monitor usage data to catch churn risk early and intervene proactively.
What you should bring:
- 3-5 years in a technical post-sales role at an infrastructure, DevTools, or observability company.
- Hands-on with observability to explain traces vs. metrics vs. logs.
- Builder mentality so you've either built a CS function from scratch or are hungry to.
SigNoz
SigNoz is an open-source observability platform that provides metrics, traces, and logs in a single pane, built OpenTelemetry-native from day one. They have 25k+ GitHub stars, 7,000+ Slack community members, and users in 30+ countries and they are YC-backed, fully remote.