Customer Success Engineer, Onboarding Specialist

As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding. You will engage with newly onboarded customers through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance. You'll also provide technical, architectural, and best practice guidance. You'll maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners, as well as continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.