Senior Technical Trainer

The Senior Technical Trainer is responsible for delivering high-quality training programs for customers and internal teams on our restaurant technology solutions. This role designs curriculum, develops certification paths, and facilitates engaging live and virtual training experiences. Working cross-departmentally with product managers, developers, and support teams, the trainer ensures content accuracy, brand alignment, and relevance to evolving customer needs. Analyze existing product management artifacts for new product training opportunities, new feature webinars, and ongoing customer training sessions. Collaborate with SMEs to maintain accurate and up-to-date content, including leading “train the trainer” sessions. Design, develop, and deliver instructor-led and virtual training programs, craft curriculum, and produce video content and microlearning modules.