Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals.
Partner with team members on individualized development plans, offering coaching and support.
Champion cross-training and knowledge-sharing initiatives.

Operational Excellence & Revenue Integrity:

Manage the full lifecycle of billing, collections, and eligibility verification.
Monitor denial trends and underpayments to identify root causes.
Deliver comprehensive month-end insights to leadership.

Workflow Optimization:

Update and own Standard Operating Procedures (SOPs) in partnership with the team.
Act as a resource for the team on complex insurance issues and patient collections.
Monitor workloads and staffing coverage to ensure a balanced, sustainable pace for the team.

Ophelia

Ophelia is a healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

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