Virtual Assistant – Customer Support & Admin (E-Commerce)

We are seeking a customer-focused, organized, and proactive Virtual Assistant to support a small family-owned women’s clothing brand. The VA will handle customer inquiries, email inbox management, and phone support while helping the founder stay organized and focused on marketing and growth. This is a fantastic opportunity to work closely with a tight-knit, entrepreneurial team where your contributions directly impact customer satisfaction and business success. Key Responsibilities: Customer Support ● Respond to customer inquiries via email and phone (average <10 calls/day). ● Provide friendly, empathetic support to ensure positive customer experiences. ● Assist with returns, exchanges, and order-related questions. Administrative Support ● Manage the shared email inbox (Outlook), sort, and draft responses. ● Organize receipts, documents, and order details into folders. ● Coordinate between Shopify, Outlook, and Return Center to resolve support tickets. ● Maintain accuracy in data entry and customer records. Organization & Process Improvement ● Suggest and implement more efficient workflows (basic CRM or Google Workspace setup). ● Keep founder updated with organized summaries and follow-ups. ● Support ad hoc admin tasks as needed.