Associate Business Consultant

The Associate Customer Success Business Consultant (ABC) is responsible for driving client enablement of the Quantum Metric platform, while ensuring that customers receive tangible business value through our partnership. The ABC regularly engages with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides in-depth quantitative analysis to derive actionable insights that improve digital experiences. The ABC's performance is assessed based on customer utilization/adoption of the platform, manager and client feedback and insights derived through our partnership with customers. They will support enterprise accounts alongside a tenured or Senior Business Consultant. They will teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences. They will also conduct regular working sessions with clients, product demos, and contribute to executive briefings. Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences.