Customer Success Engineer

The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia’s customers. The CSE is the key member of the Customer Solutions team, acting as the main liaison on a wide variety of client-facing technical areas, such as Value Realization and Enablement. The CSE ensures the resolution of complex issues with the full context and understanding of the customers specific product and technology environment. You will act as a consultant to a variety of customers, delivering ad-hoc services tailored around their needs. You will also scope, shape and present technical workshops to drive Algolia’s adoption. In addition, you will advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation.