Technical Support Engineer

As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes; and you will contribute to strategic improvements to our support tools and processes. Your responsibilities include investigating and resolving technical issues, implementing fixes, proactively identifying and implementing features to improve problem identification and resolution, communicating customer feedback, and refining support processes. The ideal candidate has experience in technical support, strong troubleshooting skills, coding experience in JVM based languages, excellent communication skills, and familiarity with cloud-based SaaS products and data streaming technologies.