Client Technology and Training Specialist

The Technology and Training Specialist (TTS) is responsible for ensuring every customer trialing a Lingraphica device has the best possible experience. This includes initial device setup, weekly device training sessions, and preparing users for independent device use. The TTS builds trusted relationships with people with communication challenges (PWCCs) and their care partners by offering clear education, responsive support, and compassionate guidance throughout the trial and sales process. This role works closely with cross-functional teams—including Engagement, Sales, Referrals, Product, and Clinical—to create a seamless customer journey. Responsibilities include conducting device setup and training, customizing devices, troubleshooting issues, and collaborating with internal teams.