Business Process Manager

We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization. You will work closely with cross-functional teams to build consensus, foster a culture of continuous improvement, and implement intelligent solutions that enable long-term success. You will lead discovery workshops, drive process transformation initiatives, translate business needs into requirements, use data to identify improvements, define KPIs, conduct root cause analysis, maintain process documentation, lead change management, and identify automation opportunities. Conduct regular reviews to monitor process maturity.