Service Operations Project Coordinator

The Service Operations Project Coordinator role is critical to the success of the Palmetto Platform, managing all customer and operational logistics around one of the most impactful customer moments on their clean energy journey - ongoing services and support needs throughout the 25+ year lifespan of the solar system. The Service Operations Project Coordinator is responsible for assisting customers, B2B channel partners, and Tier 1 Customer Support reps in solving post-PTO services and support cases. They are also responsible for investigating elevated tickets by confirming the validity of the problem and seeking known solutions. The Service Operations Project Coordinator is able to prioritize the troubleshooting process and properly manage time, which may include solar repair, diagnostic testing, and the utilization of remote monitoring tools. The initial troubleshooting and triage is just the beginning, as the Service Operations Project Coordinator is also responsible for scheduling Build Partner or internal Field Service Tech appointments with customers. They must communicate empathetically with customers and form strong relationships with Build Partners to ensure seamless scheduling.