Customer Experience & Success Manager

We’re looking for a Customer Experience & Success Manager who is excited to help our customers succeed and feel supported at every step of their journey with PeakMetrics. From onboarding to ongoing engagement, you’ll be a trusted partner to our customers—ensuring they gain value, feel heard, and have a smooth and rewarding experience with our platform. This is not a sales or renewals role. You will support and guide customers during onboarding to ensure a successful start, foster strong, ongoing relationships through regular check-ins and communication, and be the first point of contact for customer questions and partner across teams to find solutions. The candidate will also collaborate with Solutions Architects to assist with technical onboarding and product walkthroughs, develop and maintain helpful guides, resources, and onboarding materials, relay customer feedback to Product and Engineering teams to shape our roadmap, monitor account health and engage proactively when issues arise, and document insights and usage patterns to inform internal strategy.