Job Description
Manage GCC relationships (training, macro updates, escalation handling, etc.) Lead development of DMP support QA systems and documentation updates. Monitor call drivers, fulfillment issues, and recurring support themes. Lead strategy and iteration for agent engagement programs like Experience of the Month, product highlights, and customer gestures. Surface product/packaging issues to internal teams. Traveling required; approximately 0-5%.
About Golden Hippo
We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands.