Job Description
Serve as the initial point of contact for healthcare users seeking technical support by receiving, reviewing, and logging all incoming support requests via phone, email, or internal systems. Create clear, detailed, and accurate support tickets, capturing all relevant information and ensuring all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
Communicate with end-users, routing tickets efficiently to the appropriate Level 2 or specialized support teams and maintaining professional and empathetic communication. The role requires prior experience in a healthcare environment, familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology, and the ability to work under pressure and prioritize tasks based on urgency and impact.
About Limitlessli
Limitlessli specializes in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities.