Job Description
Provide best-in-class service experience for our customers while working in a fast-paced start-up environment. Virtually assist customers across all channels (phone, chat, email, and social media) across a range of topics including: shipping and tracking, returns, product details, customer account information. Multi-task to find information while communicating with customers. Proactively identify solutions to questions you anticipate in each interaction. Build long-term relationships with customers, turning potentially negative customer experiences into wonderful interactions. Maintain key metrics at or above expectations, including CSAT, customer retention, efficiency, and response time.
About Quince
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies.